Privacy Policy

Effective Date: January 1, 2024

1. Information We Collect

Personal Information

We collect personal information that you provide to us when you:

• Make a reservation or check-in at our hotel
• Use our facilities including Spa & Wellness Center, Indoor Heated Pool, Fitness Center
• Dine at our Fine Dining Restaurant or visit our Rooftop Lounge
• Book our Conference Facilities
• Subscribe to our newsletter or promotional communications
• Contact us through our website or phone at +1 (604) 555-0147

Types of Information Collected

• Name, address, and contact information
• Payment and billing information
• Reservation details and preferences
• Special requests and accessibility needs
• Loyalty program information

2. How We Use Your Information

We use your personal information to:

• Process your reservations and provide hotel services
• Manage your stay in our Standard Queen, Deluxe King, Executive Suite, Presidential Suite, or Family Room accommodations
• Provide access to our facilities and services
• Process payments and prevent fraud
• Send you confirmations and important updates
• Improve our services and customer experience
• Comply with legal obligations

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, acquisition, or sale of assets
• Consent: With your explicit consent for any other purpose

We never sell your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include encryption, secure servers, and regular security assessments.

5. Your Rights Under Canadian Privacy Law

As a Canadian company operating from 1285 West Georgia Street, Vancouver, BC V6E 3R2, we comply with applicable Canadian privacy laws. You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent where applicable
• File a complaint with the Privacy Commissioner of Canada

6. Cookies and Website Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal requirements. Reservation and billing information is typically retained for 7 years as required by Canadian law.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13 without parental consent.

10. International Transfers

Your information may be transferred to and processed in countries other than Canada. When we do so, we ensure appropriate safeguards are in place to protect your information in accordance with Canadian privacy standards.

11. Updates to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the effective date. Continued use of our services after changes constitutes acceptance of the revised policy.

12. Contact Information

If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us: